Objective:

The aim is to design an IT Service Management system considering corporate dynamics and referencing to the best applications in a ccordance to your strategy including all aspects of human, process and technology.

Process design studies are formed according to your needs. The following articles are including in the broadest version:

Service operation: (event management, problem management, access management, service demands management)

Service Transition Processes: (Change Management, Asset and Configuration Management, Release and Deployment Management)

Service Design: (Service Catalogue, Service Level Agreements and Management, Capacity Management, Accessibility Management, Supplier Management, IT Continuity Management, Information Security Management)

Service Strategy: (Service Portfolio Management, Financial management budgeting /BT Accounting -payback, Business Relationship Management)

Contribution to your corporation:

It raises awareness while adopting an approach focused on process and service by transferring information to the teams.

It actualizes fast process designs while considering the dynamics and the size of your corporation.

Corporation application phase is prepared by taking human, process and technology aspects of service management into consideration.

Content and Outputs

Process documents (policies, procedures), flow diagrams, RACI chart, and related process descriptions

Definition of roles and responsibilities

KPI definitions, reports,

Identification of technology and automation requirements, ensuring maximum utilization of the available solutions

HR competencies and training plan needed for the processes

Transition strategy

Communication plan